MS 96 IGNOU MBA Solved Assignment - List out the 140 steps give by Crosby in TQM. Discuss the advantages and disadvantages of Crosby’s “Absolute Quality Management”

List out the 140 steps give by Crosby in TQM. Discuss the advantages and disadvantages of Crosby’s “Absolute Quality Management”

steps give by Crosby in TQM.

Crosby proposed management fourteen steps to improvement:

1.         Make it clear that management is committed to quality. [Key: Management Commitment].

2.         Form quality improvement teams with representatives from each department [Key : Quality Improvement].

3.         Determine where current and potential quality problems lie [Key : Quality Measurement].

4.         Evaluate the cost of quality and explain its use as a management tool. [Key : Cost of Quality].

5.         Raise the quality awareness and personal concern of all employees. [Key : Quality awareness].

6.         Take actions to correct problems identified through previous steps [Key : Corrective action]

7.         Establish a committee for the zero defects programme. [Key : Zero Defect Planning]

8.         Train supervisors to actively carry out their part of the quality improvement program. [Key : Supervisor training].

9.         Hold a ‘zero defects day’ to let all employees realize that there has been a change. [Key : ZD day]

10.       Encourage individuals to establish improvement goals for themselves and their groups. [Key : Goal setting]

11.       Encourage employees to communicate to management the obstacles they face in attaining their improvement goals. [Key : Error-Cause removal].

12.       Recognize and appreciate those who participate. [Key : Recognition]

13.       Establish quality councils to communicate on a regular basis. [Key Quality Councils]

14.       Do it all over again to emphasize that the quality improvement program never ends. [Key : Do-it-over-again].